Job Description

Customer Service Specialist

GCR Technical Staffing a nationwide, full-service technical staffing agency committed to integrity, ethics and maintaining an office atmosphere that understands the importance of work/life balance. Located in Burlington, MA, GCR has a 35 year tradition of placing contract IT, Software and Engineering professionals within companies in the Medical Device, Defense and Semiconductor industries and many other commercially based companies. Our experienced, stable and technically knowledgeable team works to establish and maintain longstanding relationships with each client and candidate. A GCR match goes far beyond just the technical skills requested: a GCR match is a person who also brings the personal qualities, character, and other intangible assets to precisely fit the job and company culture. GCR’s benefits package includes health/dental insurance, life insurance, paid vacation & holidays, 401k plan and direct deposit.

We are seeking a Customer Service Specialist to join our team! You will be responsible for assisting Customers, Contractors and Consultants by providing product and service information and resolving employment related issues.


  • Handle customer/candidate inquiries
  • Provide information about our services and opportunities
  • Troubleshoot and resolve customer/candidate issues and concerns
  • Document and update customer records based on interactions within our CRM
  • Develop and maintain a knowledge base of the evolving opportunities and services


  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Excellent phone skills

It is the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. GCR is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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