Job Description

Desktop Support Analyst
Contract 40 hours weekly 
M-F, 100% onsite, moving to (2) days per week on site (Monday & Friday)
4-6 month, possibly longer.



Desktop Support Analyst based out of our Woburn, MA office. This is a temporary role opportunity.

The role is responsible for the resolution of a variety of desktop-related problems revolving around hardware, operating system, applications and network connectivity.  This role requires strong communication and analytical skills. The Analyst must demonstrate a commitment to working through problem resolution and completing tasks with a high level of efficiency. The Desktop Support Analyst is responsible for providing all first line technical support by managing the help desk queue and resolving tier 1 issues.


Job Responsibilities:

  • Provide customer satisfaction in the area of desktop services, providing a good level of technical expertise, and in a timely fashion
  • Diagnose and resolve technical issues in association with end user devises and/or software
  • Provision user desktops, laptops, and other equipment as necessary
  • Maintain inventory of IT equipment
  • Responsible for creating and removing email accounts, distribution lists, resource mailboxes, etc.
  • Responsible for deploying and administering all end-user operating systems running both Windows 10 and Linux distros
  • Responsible for resolving issues pertaining to applications running on end-user operating systems
  • Responsible for end-user backup software Veritas DLO Desktop Agent
  • Responsible for sending tapes offsite to Iron Mountain
  • Responsible for purchasing equipment and software as well as managing their inventory
  • Responsible for managing file share permissions and access to network printers
  • Responsible for setting up and assisting with company meetings
  • Must be able to handle multiple concurrent tasks with minimal supervision
  • Responsible for onboarding and offboarding staff


Required Skills and Experience:

  • At least 3 years of experience providing end-user support in a Microsoft Windows environment
  • At least 3 years of experience providing end-user support in a Linux environment
  • Basic understanding of ethernet (L2) and TCP/IP networking
  • Experienced in troubleshooting applications, hardware and remediation of viruses/malware
  • Basic VPN troubleshooting experience and account setup
  • Familiarity with Windows services DHCP & DNS
  • Experience with supporting Linux and Windows users in a software development environment would be a plus
  • Familiarity with Manage Engine Desktop Central would be a benefit
  • VMware experience – deploying virtual machines and basic troubleshooting.
  • Creating and managing objects in active directory (i.e. users, groups, distribution lists)
  • Managing users in RSA Authentication Manager 8.x as well provisioning hardware and software tokens
  • Experience with managing applications like Acronis Snap deploy
  • Experience managing SharePoint user access and permissions
  • Experience managing Microsoft BitLocker encryption software
  • Experience managing Symantec Endpoint Protection anti-virus software. Typical responsibility would be in the remediation of threats
  • Experience supporting MathWorks products (i.e., MatLab & Toolboxes)
  • Experience managing Adobe Team online accounts
  • Experience managing Webex Meeting and Webex accounts

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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