Sr. Hardware Technican
Contract 6 months M-F 40 hours weekly
Sr. Hardware Technician responsibilities include the troubleshooting and resolution of hardware failure, installation, repair, and replacement. The Hardware Technician also is responsible for the coordination and execution of computer moves within the corporate office.
Position includes providing top tier corporate computing systems support. Responsibilities also entail development and maintenance of a productive relationship with vendors, business partners, clients and members of other Information Services teams.
Position requires the organizational skills to be successful in a fast-paced, demanding environment. The successful candidate will have a strong customer service and technical background within a dynamic IT environment. He/she will be a well-organized, systematic problem-solver with a proven ability to communicate ideas and develop business relationships.
Large enterprise IT delivery and familiarity with ITIL standards are required to ensure Client continues to provide best in class services to our business customers.
¿ Troubleshoot and repair computer equipment and peripherals devices ¿ Work with vendors on facilitating warranty and non-warranty part replacements for computer equipment ¿ Coordination of the procurement and installation of computer-related peripherals ¿ Perform coordination of proactive and preventative maintenance of business systems, assist in planning of hardware refreshes and equipment procurement ¿ Manage, maintain and purchase computer inventory following company’s procurement and inventory management practices ¿ Work with business partners and customers to manage and facilitate equipment moves ¿ Provide root cause analysis of current issues and work with other department staff to remediate quickly and efficiently ¿ Manage relationships with vendors providing products, solutions and/or services to Client IS needs. ¿ Ability to effectively manage and update work queue through IT Service Management tool ¿ Develop and maintain overall documentation and Standard Operating Procedures.
Knowledge and skills: ¿ Strong interpersonal, oral and written communication skills are required ¿ Ability to work well as a part of a team as well as be a self-starter ¿ Exceptional relationship management and performance management skills ¿ Strong desire to acquire new skills and learn new technologies ¿ Ability and desire to act as an advocate for user and business needs
Minimum required experience: ¿ CompTIA+ Certification ¿ At least 5 years of end-user hardware repair support in a ¿hands-on¿ corporate environment ¿ Strong organizational and prioritization skills, ability to juggle and track many tasks and complete them in a timely manner ¿ Proven project and delivery management skills ¿ Extensive technical expertise in the hardware configuration of PC and Mac endpoints ¿ Experience with vendor management for procurement of hardware inventory and associated peripherals ¿ Experience using/managing the functionality and workflow with IT Service Management tool ¿ Ability to obtain and maintain security clearance Additional preferred experience, education, etc.: ¿ Dell Tech Direct hardware certification on OptiPlex and Latitude LOBs ¿ AppleCare Mac Technician certification ¿
Experience working in a highly secure or DOD environment; knowledge of both technical tools and industry standards ¿ Familiarity with NIST, NISP, DFARS, and other DOD compliance documents and standards ¿ Current Information Technology Infrastructure Library (ITIL) foundations certification preferred but not required An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer. This description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization.
Physical and Mental Requirements: The Americans with Disabilities Act requires employers to make reasonable accommodations for a person with a disability.