Job Description

IT Specialist - Storage Infrastructure 

Contract 12-18 Months, M-F 40 hours weekly.
REMOTE... At some point, post Covid-19 back to office... TBD.

IT Specialist - Storage Infrastructure 

Contract 12-18 Months, M-F 40 hours weekly.
REMOTE... At some point, post Covid-19 back to office... TBD.

Job Mission

As our Client continues its growth evolution in a rapidly evolving technology environment, IT Operations & Infrastructure team ensures that IT technical solutions are executed effectively and within scope to solve business challenges through transformation of processes and systems. The Client O&I team acts as a single point of contact between Client and supplying parties (ISP/ESP) delivering IT Infrastructure services towards our internal Client customers. Acts on both an operational level, ensuring operational stability, and on a tactical level improving the services within the IT infrastructure landscape. Works with staff to evaluate business requests and new system requirements to identify potential improvements. Develops work estimates and schedules for proposals. Prepares and presents project proposals to  management and business teams. Monitors ongoing operations and projects and reports status. Establishes documentation and process standards and assures compliance.

 

Job Description

  • Build and maintain key relationships with internal and external (business) partners.
  • Ensure that storage and compute services supported by underpinning contracts with external suppliers adhere to agreed SLA’s, are measurable, reported and regularly reviewed.
  • Manage and assists the operations teams to ensure systems are available and reliable with any interruptions of service addressed with the appropriate sense of urgency and root causes are identified documented and analyzed to minimize future interruptions.
  • Ensuring business continuity and communication towards key stakeholders in case of incidents, problems or changes.
  • Advise internal and external partners and provide suggestions for service improvements in the storage and compute portfolios.
  • Manage the lifecycle and registration of storage services and underlying hardware assets.
  • Advising projects during the project initiation phase on storage services and involvement as consultant throughout the Design and Transition phases. Activities will include the creation and ongoing ownership of the required Service Management deliverables.
  • Responsible for local Data Center operations in collaboration with US regional data center support team.
  • Works with the operations manager to stay current on the strategies and development of the customers business, and ensures the overall objectives are being met appropriately.
  • Provides escalated technical support that requires an on-site presence (server, storage, network or PC equipment failure), including data backup recovery. Coordinates complex software/hardware troubleshooting, patches and reinstallations in cooperation with the Global Service Desk and in accordance with established SLAs.
  • Builds and maintains strong partnership with business and application owners and other IT managers and directors. Translates business requirements into new or updated storage services. Works with management to identify and prioritize support issues and infrastructure projects. Interfaces with business partners to ensure projects have proper impact.
  • Works with other IT managers and directors to prioritize projects and schedules to coordinate resources across teams.
  • Manages outside vendors to ensure that services meet business needs.
  • Ensures team compliance with all corporate and department policies, processes, and controls.
  • Performs other duties as assigned.

Essential Responsibilities:

  • Conduct routine meetings with customers to manage new demand and capacity forecasts.
  • Review and approve project documentation and scopes of work.
  • Support new demand intakes.
  • Review and approve change plans and corresponding runbooks.
  • Review high priority incident root cause analysis.
  • Support Cloud and Disaster Recovery initiatives.
  • Other duties as assigned.
  • Job Description subject to change at any time.

Travel:

  • May require travel dependent on business needs.
  • Ability to obtain a Passport.
  • Ability to travel at times up to 25% in both U.S. and international locations.

 

Education

Requires Bachelor’s Degree in Computer Science or Information Systems or equivalent experience.

 

Experience

  • 10 to 15 years IT experience managing storage and compute platforms.
  • Experience with IT lifecycle development methodology, project management, and software selection.
  • Previous experience in technical leadership preferred.
  • Demonstrated hands on experience managing Netapp, Cisco UCS, VMware, HP including installation, performance tuning and troubleshooting.  
  • Experience with Storage Backup, Disaster Recovery and Cloud solutions are also desirable.
  • Preferred experience performing service management of external service providers executing projects, change management and support.
  • Excellent written and verbal communication skills. Able to present highly complex ideas in a clear manner.
  • Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
  • Excellent customer service skills, with an advanced understanding of customer relationship building.
  • Proficient in MS Word, Excel, PowerPoint, Project, and electronic e-mail systems.
  • At least five (5) years working in a leadership role supporting technology/information systems across major enterprise business systems and customer support service centers on a regional basis.
  • Understanding of the functional capabilities and system architecture in the technology and information systems required.
  • Proven experience in overseeing the direction, development and implementation of technology solutions.
  • At least seven (7) years experience managing medium to large projects with direct responsibility for managing project teams, budget and schedule.
  • Experience managing external service providers and SLA/SLO metrics.
  • Experience in technology and information systems design and implementation.
  • Must be able to work with the business and provide technical direction and evaluate solutions to complex technical problems.
  • Cognizant of business system software development practices and techniques. Sufficient familiarity with software development process to manage developer resources effectively.
  • Strong interpersonal skills; ability to work effectively at all levels in a collaborative team environment.
  • Strong time management and personal organizational skills, including the ability to prioritize and multi-task.
  • Experience with IT lifecycle development methodology, project management process frameworks, and software selection methodologies.
  • Strong understanding of Data Center operations and Data Security.
  • Strong understanding of IT services delivery processes grounded in standards such as ITIL.
  • Strong understanding of best practice controls architectures such as COBIT and compliance with SOX provisions.

 

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work. 
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

 

Application Instructions

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