Job Description

Technical Writer

Contract 40 hours weekly,

We are expanding our team and looking to add a savvy Technical Documentation Specialist with a passion for delivering high quality business process documentation. This will involve working with Subject Matter Experts (SME) to document the use of business systems, processes, and ways of workings. Managing both the development and publication, as well as, the administrative tasks involved. As part of the Operations department, you will collaborate with leadership to support the continuous enhancement of our business process management, compliance to the quality assurance standards, and organizational improvement initiatives.

Role and responsibilities

  • Interview and consult with Subject Matter Experts.
  • Converts input from Subject matter Experts and/or development documentation into a simplified document for the target audience.
  • Analyze both formal and informal technical and business processes.
  • Apply process mapping skills to document and standardize process improvements.
  • Plan, develop, organize, write and edit operational Business Process Management documents.
  • Author documentation utilizing standard authoring tools.
  • Convert a document to a different format (FrameMaker to MS Word, MS Word to XML).
  • Analyze documents to maintain continuity of style of content.
  • Process feedback and implementing changes in existing documentation.
  • Conduct technical reviews and validate technical documentation.
  • Participate in technical documentation development and project meetings.
  • Administer SharePoint: content, permissions and structure.
  • Engage with and ensure the alignment of project stakeholders.

Education and experience

  • Bachelor’s degree in applicable field or equivalent experience desired.
  • 2+ years direct work experience required.
  • Certification in Process Management preferred (AQPC, EBPI, PII, etc.).
  • Experience in a technical environment preferred.
  • Experience working in organizational and/or technical environment preferred.
  • Experience working in the semiconductor, manufacturing, or technical industries is a plus.
  • Experience working in a world-wide organization with multiple global locations desired.
  • Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
  • Must possess an understanding of documentation standards and assist in defining Business Process document structures.
  • Must be knowledgeable in defining business system documentation requirements.
  • Must possess a thorough understanding of documentation standards.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve - and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Excellent written and verbal communication skills.
  • Ability to build strong relationships and partner with other training departments, group leaders, Subject Matter Experts (SMEs) and staff to build trust and influence at multiple levels within the organization.
  • Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
  • Excellent customer service skills, with an understanding of customer relationship building.
  • Work with limited supervision to deliver high rate of change and large volume of work in a fast paced environment.
  • Must have excellent organizational, meeting, and multi-tasking skills, as well as excellent interpersonal and facilitation skills.
  • Must exhibit strong attention to detail, sound judgment, and ability to work under time pressure.
  • Must exhibit excellent team skills, as both leader and participant.
  • Must exhibit good analytical and problem solving skills.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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